It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. We've been on Paychex PREVIEW payroll software for 16 years. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service. This added one to two days of work onto my already hectic schedule. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. After communicating with the payroll implementation team, we set up the system as advised. As a non-profit we have multiple funding streams in which employees may work. Our biggest issue with the software was based on the needs of our company. ![]() I enjoyed the ease of using the software and report options. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors. We had issues with the payroll implementation that were never actually resolved. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Previously, our payroll was completed in house. Sold on features that never worked correctly I'm not the kind of person that requests to talk to the boss of your boss, but a payroll specialist can only do so much So when you have a billing concern or service complaint because you employee did not get his pay, expect that no one will be in charge. Not much to complain about.Ĭustomer Service is terrible. But then they started sending formatted charts to fill and more information to submit. I really liked the simplicity of submit the payroll. Finally one day I submitted my hrs but they forgot to deposit my employee's paycheck. It soon became my job to be asking them at every upcoming holiday. Only they forgot to give us the heads up. Apparently, they were among the fortunate ones to get the day off. Next day, we get a $150.00 fine for not submitting hours on time (72 hrs in advance). Paychex did not send a reminder so I figured they'd work just like me. It was one of those holidays where most people work. ![]() However, in one occasion there was a holiday in between. They also warned payroll should be turned in 48 hrs ahead, but I would always get a reminder from my payroll specialist. At times I would pay up tp $153.00 per month for 1 employee. I went from a $44 per month promise to a $51.00 per payroll period (bonuses processed separately) In the end my annual budget tripled for 1 year. After 1 year they'd forgotten of their original quote and denied the whole thing. I complained several times, and they credited a few bucks back, but each month was the same. Then from month 1 they began billing me per payroll period. They quoted a flat monthly fee of $40.00 plus $4 per employee regardless of the number of deposits per month. Sales Rep was very helpful and confident. The system seemed simple for my small operation and pricing seemed to be right.
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